A quality employee base is important in every industry, but in home care, it’s an absolute necessity. Providers invest a lot of time into managing their caregivers, from ensuring they have the right certifications to maximizing each aide’s schedule. Provider agencies that don’t manage their caregivers efficiently and effectively could lose out on revenue and billing opportunities, impacting their bottom line in the long run.
Caregiver burnout is a significant industry problem, with 40-60 percent turnover rates in home care agencies leading to an estimated $5 billion in turnover costs each year. Aides who feel overworked or who are paired with clients who are ill-suited to them – and therefore difficult to manage – may be more likely to leave an agency. Agencies need to leverage the available technology and processes to address these challenges and retain quality talent.
That’s where an integrated dashboard comes in. With automated systems that optimize scheduling and integrate with existing systems, provider agencies are better equipped to avoid any scheduling mix-ups and maximize each aide’s schedule and capabilities. Instead of tracking everything manually, integrated dashboards allow providers to:
- Minimize time spent driving to appointments by tightening the aide’s range
- Avoid caregiver overlap or making double payments
- Manage caregiver certifications and member preferences
- Ensure each member is receiving the right care, from the right person, at the right time
Many provider agencies use numerous disparate systems to accomplish these tasks, but integrated dashboards provide an efficient way to package the data into a “single source of truth” – and that means less opportunity for errors. Scheduling is one of the biggest challenges an agency faces, and integrated dashboards mean one less headache as they reduce confusion, streamline processes and offer a more optimized scheduling process.
Learn more about the integrated HHAeXchange platform and how you can optimize your scheduling system.