HHAeXchange Client Success

Our implementation, support and account management teams work with our clients to ensure that their business needs are met in a timely and satisfactory manner. We strive to build strong professional relationships with our clients and are committed to providing them with unparalleled service and expert support.

We manage every aspect of implementation, including integration with third-party systems, as necessary, in order to achieve a seamless implementation. We provide comprehensive training, on-site or remote, based on your specific needs and preferences.

Our team of skilled professionals are readily available to provide assistance 24 hours a day.

HHAeXchangeU

HHAeXchangeU, our automated Learning Management System (LMS), allows our clients to learn about their HHAeXchange solution and its newest features at their own pace and convenience. HHAeXchangeU features:

  • An advanced test engine and course tracking features, allowing organizations to easily monitor and track the performance of their team.
  • A game-like design allowing for increased user engagement. Learners will receive badges and awards for achieving milestones in HHAeXchange training.
  • Certification programs made for various skill levels and topics. Obtain HHAeXchangeU certifications by completing courses, learning places and other activities.
  • The Coaching App allows learners to interact with a personal coach who will support and help improve completion times for non-instructor led courses.
  • The ability to browse and subscribe to courses through a personalized course catalog.
Dedicated Integration Team

HHAeXchange prides itself on not just being a simple software package, but a full platform for all of your home care needs. We understand that you may have different solutions for different needs, as your business is special.

This is why HHAeXchange has a dedicated integration team, focused on ensuring that when you want your HHAeXchange system to talk to another system, that process is seamless and smooth.

Visit our Partners page to find out about our integrations. Don’t see a vendor you are currently working with? That’s fine, contact your Account Manager to find out more on how to integrate your system with the HHAeXchange platform.

Customer Support

We are always there when you need us.

Our dedicated account management and customer support teams ensure that after implementation, you always have someone to reach out to when you need help.  The HHAeXchange Customer Support Team is available for phone and live support from 7:30 am EST to 7:30 pm EST.  If you need to reach Customer Support outside of these hours, you can contact HHAeXchange 24 hours a day, seven days a week via email at support@hhaexchange.com

Our personalized account management team is focused on meeting the specific needs of both you as a care provider and ensuring the highest quality of care for your clients. For Customer Support, you can access us directly through the system or by clicking this link to our dedicated customer support website. Alternatively, our support team is waiting to hear from you and help fix your problem as fast and efficiently as we can.

Testimonials

I've been managing and submitting my claims via HHA eXchange and I have one word....fantastic! My billing time has been cut drastically. I better control my visits and employees, but work less at it. It is so much easier to stay in compliance with HHA eXchange… thanks Homecare Software Solutions!

Berey Weiss, Greater NY Homecare

Our experiences using the HHA eXchange program have been very positive. Their compliance toolset is excellent, and really gives us confidence that we are billing as near error-free as possible. It has greatly decreased unnecessary workload. It all just flows and is extremely user-friendly. My staff is extremely happy with it.

Susan Katz, Summit Home Health Care