You’re juggling the latest state and federal regulations, managing day-to-day operations, and providing the best possible care to your members during a global pandemic – it’s no secret that running a homecare agency is no easy feat. To help make managing your business during these challenging times easier, we’ve outlined the ultimate homecare provider software checklist.
- Streamline operations with EVV: Providers have often adopted EVV as a standalone technology tool, resulting in a cluttered agency environment with multiple disparate systems. However, EVV should be viewed as the central engine that drives successful agency management. In addition to offering multiple user-friendly options for EVV (telephony, mobile app, FOB device, Bluetooth Beacon), integrated EVV systems like HHAeXchange allow providers to:
- Manage everything from referral and intake management to scheduling, billing, and compliance – all in one platform
- Avoid caregiver overlap and overtime
- Capture plan of care tasks and duties at clock out
- Ensure each member is receiving the right care, from the right person, at the right time
- Simplify billing and payroll: Instead of spending time processing invoices and payroll manually, agencies should implement systems that can improve first-pass claims acceptance rates, resulting in fewer denials – and ensuring that you get paid faster. With an automated one-step invoicing system like HHAeXchange, agencies can:
- Better coordinate payments and manage split billing
- Guarantee receipt of electronic remittances
- Customize invoice templates based on payer
- Accurately calculate payroll hours by caregiver
- Improve communication with accounting packages and payroll companies
- Ensure compliance: Keeping up with the ever-changing regulations and requirements in the homecare industry is a significant challenge. An agency management system addresses it by:
- Keeping track of changing regulations and requirements
- Alerting providers to any member who is no longer eligible for services
- Notifying providers before caregivers fall out of compliance
- Ensuring providers get paid for the services they provide
- Maintaining a full audit trail of visit information, including validated times and duties performed
- Combat the spread of COVID-19: As homecare providers, your work is more critical now than ever. Your caregivers are on the frontlines battling COVID-19, and you want to do everything you can to keep your staff and patients safe. With a Caregiver Screening tool, agencies can:
- Easily identify high-risk caregivers
- Quickly take appropriate action to ensure staff and patient safety
- Improve patient outcomes: As the homecare industry shifts to a value-based care model, improving patient outcomes and having the quality metrics to demonstrate your value will be two main determining factors of your agency’s success. A Value-Based Care tool enables you to:
- Allow caregivers to collect and record patient risk, social determinants of health, and health-related observations upon clock-out
- Empower aides to play a key role in patient risk detection and quality improvement
- Avoid adverse and costly events such as emergency room visits and hospital readmissions
- Implement an effective human resource management system: Human resources is another important business function that can often become overwhelming for agencies to manage manually. With an integrated HR solution, agencies can:
- Track caregiver trainings, upload certifications, and track criminal background checks, medicals, evaluations, and I-9 forms
- Manage staff’s in-services training, including reminders for caregivers, missing in-services, and tracking continuing education
- Keep an up-to-date profile on each employee’s demographics, emergency contacts, history, and notes
- Understand the sources delivering your best employees and run periodic analyses for future hiring
- Keep track of expenses and any additional PPE needed for caregivers
- Increase referrals: Increasing referral revenue is key to the growth of your homecare agency. Instead of managing referrals through traditional, manual means, providers would benefit from an integrated system that:
- Streamlines the referral process
- Allows for direct communication with the source, including insurance companies, managed care organizations, and states.
Running a homecare agency will always have its challenges, but HHAeXchange can help make it easier! Learn more about our integrated EVV system and how you can optimize your agency management systems.
