Press Releases

Inaugural ‘State of Home Care’ Survey Reveals Industry Hurdles, Opportunities

Primary data from HHAeXchange highlights transparency, fraud and technology in home care

 Key findings:

  • 5 percent of respondents indicated that their home care provider didn’t always proactively address or seek care for potential medical issues or ailments.
  • Less than 30 percent (27.9) of respondents indicated that their home care provider showed up on time and stayed the hours they were expected to work 100 percent of the time.
  • 5 percent of respondents indicated that wearables will be an important part of home care in the future.

NEW YORK – Feb. 28, 2017 Today, HHAeXchange, the home care leader in connecting payers, providers and members, released its inaugural State of Home Care 2017 survey results. This benchmark survey examines the current home care experience, shedding light on how members are impacted and how states, payers and providers can make efforts to improve the industry.

HHAeXchange surveyed 250 participants who were either receiving home care or managing their loved one’s home care experience. The results highlight a lack of communication between payers and providers, and how that gap is leading to a depersonalized experience for members. Respondents also noted instances of fraud, waste and abuse that can occur, but there was exceeding optimism among members about the impact of technology and how home care can improve the experience moving forward.

“Perhaps more than any other area of healthcare, the home care industry suffers from disjointed and disconnected communication, which limits the quality of care delivered,” said Greg Strobel, president, HHAeXchange. “Before we can improve member care, we must first understand what’s currently happening, and where gaps exist that can be improved upon by the home care community. Our survey gives payers and providers in home care powerful insight into how they can ensure program integrity and implement technology to improve care delivery.”

While payers and providers may view home care fraud as a revenue issue that is largely hidden from members, the data reveals otherwise. Respondents were able to clearly identify real and potential instances of potential fraud, waste and abuse, with less than 30 percent (27.9) of people indicating that their home care provider showed up on time and stayed the hours they were required.

Beyond issues of compliance, respondents also noted that personalization of care falls short, with 22.4 percent of respondents noting that the number one area of home care they would improve was having a caregiver with skills better aligned to member needs. 

As the industry develops, home care members agree that technology and innovation will be critical to the success of the industry. Nearly two-thirds (66.5 percent) of respondents said that wearables will be an important part of home care in the future, providing more transparency and data on the condition of members on a consistent, real-time basis.

To learn more about the current home care situation in America, download the full State of Home Care report or visit 

Kaitlin Olcott, Associate Director of Marketing

(718) 964-6040


Payer, Provider

About HHAeXchange

HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility. 

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