Despite challenges with workforce shortages, burnout, and pay, new survey finds that caregivers remain motivated by their work and ability to positively impact patient lives
New York, February 7, 2023 – HHAeXchange, the leading provider of homecare management solutions for providers, managed care organizations, and state Medicaid agencies, today announced the results of a new survey of more than 1,400 caregivers across the nation. The survey aimed to better understand how caregivers are feeling amidst the impact of the COVID-19 pandemic on the industry, as well as the growing aging population and greater desire to receive care at home, increasing the demand for homecare. It also highlighted what motivates them the most about their work, despite new challenges and demands, and how technology empowers them to do their jobs.
Recent estimates from the Centers for Medicare & Medicaid Services (CMS) show that homecare expenditures will likely reach $201 billion by 2028. Despite the recent growth and demand for homecare services, the industry – and caregivers in particular – face several new challenges, with caregivers stating low compensation, COVID-19 concerns, and having to use technology that is outdated or hard to work as their top hurdles, according to the survey. However, 78% of caregivers said they agree or strongly agree that the relationships they form with the people they care for increases their job satisfaction as a caregiver – despite the challenges they face.
Interestingly, caregivers are also more committed to their work than ever. Eighty percent of surveyed caregivers stated that making a positive impact on their patients’ health and well-being is what motivates them the most about their work, followed by having a flexible schedule (9%) and wages and benefits (6%).
“Over the past year, caregivers have had to quickly adapt to ever-evolving needs and demands from the homecare industry and their clients, in addition to new technology implementations,” said Stephen Vaccaro, President of HHAeXchange. “Yet caregivers remain inspired by their roles, seeking daily to improve the lives of their clients. As a result, it’s critical that the entire industry comes together to provide homecare agencies and their staff with the tools and resources required to improve patient care, reduce burnout, and ultimately fulfill value-based care requirements. HHAeXchange will continue our mission in 2023, seeking to provide our clients with these critical resources to enable better efficiency, communication, transparency, and compliance.”
Survey results also showed that having access to innovative technology, such as mobile apps that record patient observations, is another important aspect for caregivers as it relates to delivering better outcomes. Notably, 67% of caregivers said that knowing it could ultimately improve their clients’ care, they would spend an extra 3-5 minutes during their visit recording patient observations into the mobile app.
“Technology remains critical in helping homecare agencies boost efficiency, deliver better homecare, and grow their business,” Vaccaro added. “Our Mobile App for caregivers is one tool in the toolbox designed to make the job of caring for others a little easier. As agency and caregiver needs continue to evolve, we will further innovate alongside them to not only ensure that their needs are met, but that they have access to the solutions and platforms that drive better outcomes for their clients as well.”
For additional information on how to empower caregivers with the tools they need to deliver better care to every client, click here.
Survey Methodology
This survey was conducted by HHAeXchange from November 16 to December 7, 2022 among more than 1,400 caregivers across a variety of the company’s homecare agency clients. For complete survey methodology, please contact [email protected].
Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. For more information, visit hhaexchange.com or follow the company on Twitter, LinkedIn and Facebook.