New York, NY (July 14, 2015) – It was announced today that HHAeXchange and CuraCall have formed a strategic alliance partnership. HHAeXchange solutions include industry leading enterprise management software for home care Providers and Payer Management Solutions for Managed Care Organizations (MCOs). CuraCall provides agencies with an answering service, available 24 hours, 7 days a week. Available in English, Spanish, and Russian, CuraCall’s HIPAA compliant services include after-hours home care agency answering services, a secure messaging mobile app, real-time business intelligence, remote receptionist services, call overflow, and disaster recovery.
“We are very excited about this more formal relationship with HHAeXchange,” said Paul Lieberman, Chief Executive Officer and Founder of CuraCall. “I have worked with the dedicated people of HHAeXchange ever since I first entered the New York market, however this integration means that all of our clients will be able to further enhance the level of patient care provided.”
CuraCall offers essentially three unique products, exclusively to home care providers. The first is a HIPAA compliant management system that accurately tracks customer feedback, issues an alert to the appropriate person and proactively escalates urgent information. Second is the business intelligence reporting that delivers information in any format to ultimately maximize efficiency in day-to-day operations. Third is a disaster recovery service that will ensure calls are managed should an agency’s existing phone system be rendered inoperable.
“Our company and Paul Lieberman have known each other since our inception, so when the opportunity for a formal integration between our Agency Enterprise Management software and his answering service came up, we wanted to participate,” said Greg Strobel, President of HHAeXchange. “What Paul has done is taken his experience of best practices and applied them specifically to the home care environment. It is truly a step in the right direction to ensure that our clients’ patients are receiving the highest quality of care. Moreover, this integration will increase accuracy of data-collection by CuraCall, reduce back-office administrative efforts, streamline communications and ultimately reduce cost for our clients. This is a win-win all around.”
The Curacall difference is simple: we exclusively serve home care. Our HIPAA-compliant answering contact centers are staffed by well-educated, multi-lingual and highly motivated Patient Care Representatives (PCRs). The criteria for each PCR is specific according to the needs of the client and the scope of the services. This may range from providing warm and caring customer service, to being able to process orders in a manner that demonstrates experience in home care. CuraCall provides agencies with consistent, efficient and cost-effective services that exceptionally represent your business.