Most payers lack real-time visibility into visits, service delivery, and patient schedules, leading to ineffective communication and home health case coordination challenges. Moreover, case coordinators must spend increasing amounts of time placing difficult to staff cases or communicating authorization and plan of care changes.
HHAeXchange’s web-based platform dynamically links payers and providers, helping payers increase provider satisfaction and ensure better patient care. With all communication housed directly in HHAeXchange, payers can more easily coordinate claims and authorizations and get a comprehensive view of all interactions. For example, using HHAeXchange’s auto-broadcast tool, payers can instantly reach their entire provider network or filter providers to only contact those who meet the specific needs of a case.
With a direct connection to providers through HHAeXchange, payers can monitor real-time service delivery, access member schedules, and see a time stamped trail of communications with providers. Additionally, payers can access the most up-to-date views and reports on caregiver compliance across their provider network.