HHAeXchange: Designed for Change

Supporting Payers with an Industry-Leading Platform Designed for Change

HHAeXchange provides payers with a best-in-class EVV and web-based platform that connects payers and providers for real-time communication, billing, and workflow efficiencies. We act as the single source of truth, giving payers the transparency and visibility they need into the day-to-day performance of their networks.

Preparing Payers for COVID-19

HHAeXchange has worked hand-in-hand with our payer and provider client base to quickly adapt our solution to effectively manage care in the rapidly evolving COVID-19 crisis. We have enabled COVID-19 missed visit reasons in the HHAeXchange platform, allowing payers to immediately see and track missed visits due to circumstances such as a sick caregiver, a patient self-isolating, or a patient preferring care from a family member.

Combatting the Spread of COVID-19 with Caregiver Screening

To help agencies quickly identify caregivers showing signs of COVID-19, HHAeXchange has developed an effective and easy-to-use Caregiver Screening Tool. With this tool, caregivers are prompted via text or the HHAeXchange Mobile App to complete a simple COVID-19 symptoms survey. Caregiver survey responses are captured and stored in the COVID-19 Dashboard, where providers can quickly identify high-risk caregivers, and determine what action to take to ensure staff and patient safety.

A Natural Platform for Change of Condition Data

HHAeXchange provides the technology infrastructure to collect real-time patient data in the home that can be used to monitor change of condition and track provider quality metrics. Given the quick symptomatic progression of COVID-19, it is incredibly important for caregivers, providers and family members to understand the health status of members receiving homecare services. HHAeXchange is the natural platform to collect change-of-condition data as caregivers are prompted at clock-out with patient-specific observations and questions that are reported back to the provider in real-time.  

Ensuring Total Compliance Across Provider Networks

HHAeXchange’s intuitive and easy-to-use platform automatically checks for caregiver and visit compliance and provides advanced business analytics to monitor EVV compliance. Payers can easily monitor the activity and compliance aspects of their network by claim, care plan, participant, caregiver, or system-wide, with drill-down capabilities for a complete and accurate view.

Your Trusted Partner

More than 30 of the nation’s most advanced payers have partnered with HHAeXchange to deploy a full integrated, cloud-based network management and EVV solution. Understanding that every payer is unique, HHAeXchange works with each individual payer to meet their specific business needs, and the needs of the industry in times of change.

A Payer Management Platform that Enables True Collaboration Across Your Network




Case Coordination


Claims Management


Network Management


Value-Based Care


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