Pennsylvania Community Health Choices Provider Information Center

HHAeXchange is the premiere Homecare Management Software company for the Medicaid LTSS population. We are the leaders in connecting payers and homecare agency providers to enable more collaboration, communication, and workflow efficiencies. Through the use of the HHAeXchange Portal, our goal is to make working with Pennsylvania’s Managed Care Organizations easy and efficient.

Simple Claims Billing and EVV Implementation for Pennsylvania Community HealthChoices

Community HealthChoices (CHC) Phase 3 begins in Pennsylvania on January 1, 2020, and the state’s three Managed Care Organizations (MCOs) – Amerihealth, PA Health & Wellness and UPMC – have selected HHAeXchange, a web-based software solution, to collect confirmed homecare visits, create claims to MCOs and provide workflow efficiency tools. 

What does the HHAeXchange Portal provide to homecare agencies?

The HHAeXchange Portal provides a direct connection from the agency to the MCO for:

  • Electronic case broadcasting, authorizations, plan of care management and entering confirmed visits
  • Real-time two-way messaging with each MCO
  • Free EVV solution for time & attendance and duty tracking
  • Electronic billing

Your Agency’s Billing Options

Option 1: Our agency wants to use HHAeXchange’s free EVV system, provided by the MCOs. Great! If you’ve indicated that you’d like to use HHAeXchange’s free EVV system, the contact person listed on your survey will receive more information in the coming weeks on how to set up your agency’s 800 numbers, upload caregivers into the HHAeXchange Portal and begin processing EVV and claims.

Option 2: Our agency has an existing EVV system that we’d like to keep. It’s simple to connect your existing EVV system to the MCOs through the HHAeXchange Portal. Ensure that you’ve completed the survey, and the HHAeXchange Integrations Team – PAintegration@hhaexchange.com – will coordinate with you to create an interface to process your existing EVV visits and claims.

Important dates

January 1, 2018: CHC begins in Zone 1 (Southwest Pennsylvania)
January 1, 2019: CHC begins in Zone 2 (Southeast Pennsylvania)
January 1, 2020: CHC begins in Zone 3 (Remaining areas of Pennsylvania) 

PA CHC ZONE 3 PROVIDER INFORMATION SESSIONS

Upon completion of the Homecare Provider Questionnaire please refer to the links below to access videos and presentations from the Provider Info Sessions, held in Pennsylvania in October 2019.

These sessions provided a high-level introduction to the HHAeXchange System (including system demos).

 

Provider Info Sessions:

Homecare Session (105 min) VIDEO | SLIDES
SCE Session (80 min) VIDEO | SLIDES

 

Non-Homecare Sessions:

  • Thursday, 11/7 – Webinar, 9:00 am 
  • Monday, 11/11 – Webinar, 2:00 pm

 

To sign up for one of the Non-Homecare webinars, please complete the non-homecare provider questionnaire.

 

*CLICK HERE to access materials and recordings from HHAeXchange Webinars and Training Sessions (Password is required).

 

USER TRAINING WEBINARS

Please click on the link below to register for a user system training webinar (multiple dates available):

Register for a Webinar

 

UPCOMING WEBINARS

    • Wednesday, December 11 @ noon EST: Using the EDI Tool in HHAeXchange (EDI Agencies only)
      • Audience: Only EDI Agencies integrating with HHAeXchange
      • Description: This webinar is for Agencies who are using Electronic Data Interchange (EDI) to integrate with HHAeXchange, and will cover the following regarding the use of the new EDI Tool:
        • How to access EDI exceptions using the EDIT Tool from your HHAeXchange portal
        • How to view EDI file status and clear Import file rejections
        • How to use the EDI Tool to better manage your EDI data

 

    • Thursday, December 12 @ noon EST: Preparing to Bill – Prebilling and Billing Review
      • Audience: Homecare Provider Agencies using HHAeXchange EVV or HHAeXchange Manual Visit Entry (Visit Quick Entry)
      • Description: This webinar will help EVV and Manual Visit Entry agencies prepare for their first billing. The session will cover identifying and addressing visit-related exceptions which could prevent a visit from being billed, using the HHAeXchange Prebilling Review and Billing Review functionality.

To request new user access, users with the ADMIN role can add new users to the HHAeXchange system. Please refer to the Creating New Users Job Aid.

Importing Caregivers into HHAeXchange

(Note: This is not required for agencies using an EDI Import file to integrate with their 3rd Party Agency Management System)

To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. 

Please CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:

  • Access and Save the Caregiver Import Template
  • Prepare the Caregiver import File for your Agency
  • Send the file to HHAeXchange (EDISupport@hhaexchange.com) for File Processing

EDI Overview (Integrating with a 3rd Party Agency Management System)

Thank you for your participation in working with HHAeXchange on the Electronic Data Interchange (EDI) project for your agency. Below you will find information about the general requirements and steps to take to successfully integrate your Agency Management System with HHAeXchange.

HHAeXchange coordinates directly with the Managed Care Organizations (MCOs) to ensure members and, if desired, authorizations are passed directly into the HHAeXchange system. Once this data is in the HHAeXchange system, a unique member key is created which HHAeXchange will pass to your Agency Management System to ensure seamless processing of member information between the systems. HHAeXchange will also give you a unique Provider Agency ID to include in all files used in the EDI processes.

In order to integrate between your Agency Management System and the HHAeXchange, you will need to create the EDI files corresponding to the HHAeXchange specifications found in the following documentation (links below):

Homecare

Non-Homecare

 

CLICK HERE to access the HHAeXchange Provider System FAQ Document (check back often for updates to this document).

CLICK HERE for the PA CHC MCO-approved Billing Codes for Homecare and Service Coordinators.

HHAeXchange is the premiere Homecare Management Software company for the Medicaid non-skilled LTSS population. We are the leaders in connecting payers and homecare agency providers to enable more collaboration, communication, and workflow efficiencies.

Ease of billing

  • Quickly enter confirmed visits in a user-friendly interface
  • Increase billing acceptance rates with real-time pre-claim edit-checks

Efficient communication

  • Reduce payer communication time with real-time, two-way messaging
  • Increase census by accepting new cases via the broadcasting module
  • Access real-time authorization and notification of changes to the care plan (increase or decrease of units, change of service code, etc…)

Free tools

  • Free scheduling module to manage schedules online in real-time
  • Free EVV solution to electronically track time and attendance
  • Free interface with your agency management system

Through the HHAeXchange Portal, the MCOs are offering free telephony for clock-in and clock-out functionality, including capturing completed plan of care duties. Each agency who has indicated they’d like to use HHAeXchange’s free EVV system will be set up with a toll-free 800 number to provide to their caregivers.

Great! If you’ve indicated that you’d like to use HHAeXchange’s free EVV system, the contact person listed on your survey will receive more information in the coming weeks on how to set up your agency’s 800 numbers, upload caregivers into the HHAeXchange Portal and begin processing EVV and claims.

It’s simple to connect your existing EVV system to the MCOs through the HHAeXchange Portal. Ensure that you’ve completed the survey, and the HHAeXchange Integrations Team – PAintegration@hhaexchange.com – will coordinate with you to create an interface to process your existing EVV visits and claims. 

The MCOs will be sending new placements, authorizations and all communication through the HHAeXchange Portal. MCOs may send additional information as they deem necessary.

All claims will be created through the HHAeXchange Portal and sent electronically via an 837 eBilling file. Agencies will then receive an 835 eRemittance file back into the HHAeXchange Portal.

Yes. The HHAeXchange Portal provides a Prebilling Claims Scrubbing module designed to ensure that your claims are compliant with the authorization and MCO contract.

No. You’ll only need one Portal to connect to all three MCOs for placements, authorizations, communication and billing.
 

Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided by the MCO, or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system.

The person within your organization that filled out the portal questionnaire will receive a link after completion to register two identified super users for training will occur at multiple locations throughout the T-Zone Region of Pennsylvania. Please see https://hhaexchange.com/pachc-training/ for more details and to register.

Processes for importing and exporting data from the HHAeXchange Portal can be found here: https://hhaexchange.com/pachc-ediprocess/

The Pennsylvania Department of Human Services has created a Provider Resources section for frequently asked questions here: http://www.healthchoices.pa.gov/providers/about/community/providerfaqs/index.htm

  • Here’s a look at some of the benefits you’ll get from the HHAeXchange Portal:

    Ease of billing

    • Quickly enter confirmed visits in a user-friendly interface.
    • Increase billing acceptance rates with realtime pre-claim edit checks.

    Efficient communication

    • Reduce payer communication time with realtime, two-way messaging.
    • Increase census by accepting new cases via the broadcasting module.
    • Access real-time authorization and notification of changes to the care plan (increase or decrease of units, change of service code, etc…).

    Free tools

    • Free scheduling module to manage schedules online in real-time.
    • Free EVV solution to electronically track time and attendance.
    • Free interface with your agency management system.

    Download the HHAeXchange Portal Benefits

 

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