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Reduce aide turnover with three easy moves

April 20, 2017| Blog

In late 2016, the New York Times reported that home care aides represented one of the fastest-growing jobs in America, with more than 1.4 million people employed in the role. The same report indicated that turnover in the space hovers between 40 and 60 percent annually.

As an agency owner, you know that one of the most challenging aspects of your job is finding, maintaining and managing home care aides. And we’re not here to tell you that we can solve your problem with the snap of our fingers, but we do have three recommendations that can help you increase both retention and satisfaction rates for your aides.

  1. Make sure they get paid: Understandably, home care aides want to be compensated for the important work they do. Many providers today rely on manual schedules and excel sheets that can lead to calculation errors and missed hours worked. By investing in a central platform, you can create schedules and track hours automatically, reducing errors and ensuring accurate payment. You’ll also avoid under- or overbooking an aide and cut your administrative costs.

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Is a lack of interoperability holding back the homecare system?

April 11, 2017| Homecare, Media Coverage
HomeCare Magazine:
by Greg Strobel

The health care technology industry is innovative; intelligent tools are coming to market all the time. Even the homecare industry, which has been slower to implement new technologies than other areas of health care, has introduced many new technologies during the past several years that already or have the potential to improve how care is delivered into the home. Innovations such as electronic visit verification (EVV), customer relationship management (CRM) and even wearables—though not specifically developed for the homecare space—are in the very early stages of in-home data collection.

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Why Payers should go beyond traditional EVV in Florida

March 24, 2017| Blog, Health Care, Homecare, Payer, Technology

Late last year, Congress passed the 21st Century CURES Act which, among other things, requires that all fifty states must choose a form of electronic visit verification (EVV) to verify in-home visits for both home care and personal care appointments. While EVV systems work to combat fraud and abuse to ensure members are receiving proper care and caregivers are held accountability, it is only the first step in a truly effective home care program.

While EVV is an effective monitoring tool for tracking arrivals and departures – thereby reducing false claims of time spent with a member – it only goes so far. Capturing and tracking data from an EVV solution won’t help Medicaid payers reduce readmissions and monitor other quality measures unless they actively manage the process and consider a collaborative and transparent home care platform. Read More

Will the proposed Medicaid cuts affect N.Y.’s 365K in-home patients?

March 23, 2017| Homecare, Media Coverage
NY Business Journal:

These days, health care is being scrutinized more than ever before. Combating widespread fraud and waste within the system is a daunting task.

Here in New York, health care expert Tom Meyer is stepping up.

The former New York Medicaid Inspector General has 30-plus years of experience in two intertwined sectors, technology and health care. Now he’s the chief program integrity officer at HHAeXchange (HHAX), a New York City tech company that connects patients with home care providers.

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Wearable Technology May Improve Home Care for Seniors, According to Some

March 16, 2017| Media Coverage, Survey
Home Care Daily:

The in home care industry has been a driving force when it comes to jobs across the country. Currently, this industry is the number one job creator, though pay rates and salaries are often troublesome for those advocating improved working conditions. It also makes it more challenging to attract quality care providers. Technology is viewed as a bridge that can help to not just lower the cost of care for seniors and disabled adults in need, but also improve quality of care…

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Survey: Will wearables expand home care?

March 2, 2017| Media Coverage, Survey
Becker’s Hospital Review:

For long-term care, seniors have a few options — including nursing homes, assisted-living facilities and home care — and as technology changes, these options may shift, according to a HHAeXchange report.

For the report, titled The State of Home Care in America 2017, the home care software company surveyed more than 250 respondents, including those who were receiving home care or those managing another individual’s home care.

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Survey: Half of aging in place seniors believe wearables will improve home care

| Media Coverage, Survey

Many current users of senior home care (either seniors receiving home care or loved ones arranging it) see technology, including wearables and mobile devices, as possible cures for the industry’s biggest challenges.

In a survey of 250 home care users, conducted by home care startup HHAeXchange, respondents were mostly happy with their home care, giving it an average score of 7.7 out of 10. But they were also concerned about two major things: fraud and abuse, which 30 percent cited as a concern, and lack of support in an emergency, which concerned 48 percent of respondents…

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I've been managing and submitting my claims via HHA eXchange and I have one word....fantastic! My billing time has been cut drastically. I better control my visits and employees, but work less at it. It is so much easier to stay in compliance with HHA eXchange… thanks Homecare Software Solutions!

Berey Weiss, Greater NY Homecare

Our experiences using the HHA eXchange program have been very positive. Their compliance toolset is excellent, and really gives us confidence that we are billing as near error-free as possible. It has greatly decreased unnecessary workload. It all just flows and is extremely user-friendly. My staff is extremely happy with it.

Susan Katz, Summit Home Health Care