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Don’t let billing back up your business

August 11, 2017| Blog

How many hours a day does your agency spend sorting through billing and payroll processes? Every insurance company, state waiver program and community initiative has its own unique and often complex set of billing rules, which means agencies must devote hours to ensuring rule compliance and accurate billing, or they may never get paid.  Don’t spend hours on claims that might get denied, wasting time that could be better spent elsewhere – namely, taking care of your members and growing your agency. Traditional billing processes don’t cut it anymore, as tedious, manual methods limit visibility and make it more difficult to ensure accuracy.

These methods also make it harder for agencies to grow. Scaling up a business to add more patients is a difficult task, especially if each new patient requires more hours spent on billing. Automating this process is a gamechanger that allows home care agencies to focus on growth, patient care and other core aspects of the business. Read More

How Medicaid Payers can achieve greater visibility with consumer directed services

July 24, 2017| Blog, CDS, Homecare, Payer

In the United States, Consumer Directed Services (CDS) continues to grow as states prepare to address a looming shortage of home care workers. A recently proposed bill calls for reimbursement increases for personal support (11 percent) and self-directed services, as well as an increase for some home aide and registered nurse services (14 percent). In other countries, CDS is even becoming more prevalent. For example, Australia recently rolled out a Consumer Directed Care program that provides members more control over the types of care and services they access and the delivery of those services, including who delivers the services and when. Read More

HHAeXchange and McCarthy Capital Reposition Leadership Team to Support Continued Growth

July 20, 2017| Homecare, Payer, Press Release, Provider, Technology

Home care leader names President Greg Strobel as CEO

NEW YORK – July 20, 2017 HHAeXchange, the home care leader in provider home care technology solutions in combination with strategic partner McCarthy Capital, today announced that current President Greg Strobel has assumed the role of president and chief executive officer. The company’s Founder, Raphael Nadel, who previously held the CEO role, has moved into the position of Chief Innovation and Strategy Officer. The shift comes as the company moves into a high growth phase driven by an increased need for home care technology in the U.S.

In his new role, Strobel will drive strategy and operations for the growing company. The average age in the U.S. continues to rise, and home care will be a critical factor in reducing hospital admissions, lowering overall healthcare costs and allowing the most vulnerable populations to stay in their homes longer. HHAeXchange has already seen the demand for its software, which connects payers, providers and patients in home care, rise dramatically – growth that is predicted to continue.

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Don’t work overtime to manage overtime

June 23, 2017| Blog, Homecare

Since the Fair Labor Standards Act went into effect in 2015, granting home care workers the right to overtime compensation, overtime management has become a significant challenge facing home care providers. Not only is it difficult for small agencies to afford paying employees overtime, but the manual process of tracking aide hours and calculating overtime pay also costs agencies a significant amount of administrative time.

So, how can agencies effectively manage overtime and even out aide workloads, so one caregiver isn’t underused while another is overscheduled? Read More

Successful home care agencies need tools that drive streamlined growth

June 9, 2017| Blog, EVV Bill, HR Bill 2446, Health Care, Homecare, Technology

When home care agencies begin to grow and expand, many variables – from confusing technology compliance updates to sky-high administrative expenses – often hinder even the best intentions. But getting lost in the details – such as to how best schedule your caregivers based on a client’s specific gender or language preferences – only holds you back from growing intelligently.

Home care agencies are becoming an important facet of society, especially as baby boomers, now a sizable 13 percent of the U.S. population, are already requiring high quality, independent, patient-centered home care, and that demand will grow in coming years. If you are a home care agency ready to grow in size to keep up with future demand, a workflow by exception software platform that dramatically increases your agency’s efficiency and scale is critical.

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Simplifying scheduling with integrated dashboards

June 2, 2017| Blog, Health Care, Managed care, Provider, Technology

A quality employee base is important in every industry, but in home care, it’s an absolute necessity. Providers invest a lot of time into managing their caregivers, from ensuring they have the right certifications to maximizing each aide’s schedule. Provider agencies that don’t manage their caregivers efficiently and effectively could lose out on revenue and billing opportunities, impacting their bottom line in the long run.

Caregiver burnout is a significant industry problem, with 40-60 percent turnover rates in home care agencies leading to an estimated $5 billion in turnover costs each year. Aides who feel overworked or who are paired with clients who are ill-suited to them – and therefore difficult to manage – may be more likely to leave an agency. Agencies need to leverage the available technology and processes to address these challenges and retain quality talent. Read More

Why value is the hottest word in home care

May 23, 2017| Blog, Homecare, Managed care, Provider

Value-based care is a major area of focus in the health care community and home care is no exception. Managed Care Organizations (MCOs) are under tremendous pressure to deliver value – improving results while controlling costs – and these efforts will inevitably put similar pressure on providers.

As a result, MCOs will be assessing prospective network providers with a keen focus on their ability to deliver value. Home care providers that can demonstrate value will have a substantial advantage in this new landscape as payers look to build out a network that can provide the most efficient and effective care. Providers that can do this will benefit from increased referrals and an opportunity to substantially grow their agency.

While value is a word that is being thrown around by almost everyone in the industry, what does it mean for a home care provider to demonstrate value? The simplest way to think about this is to put yourself in the payer’s shoes: If you are looking for home care agencies that you can trust, what do you want to see?

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HHAeXchange Expands Leadership Team, Adds New VP of Sales

May 18, 2017| Press Release, Provider, Technology

Home care leader names Scott Schwartz to run provider sales team

NEW YORK, May 18, 2017–(BUSINESS WIRE)–Today, HHAeXchange, the home care leader in connecting payers, providers and members, strengthened its senior management team with the appointment of Scott Schwartz as vice president of sales.

In his new role, Schwartz will run regional sales and operations for HHAeXchange, with a focus on expanding the company’s provider market presence and capitalizing on the organization’s industry-leading technology and home care offering. Schwartz will work closely with the executive team to establish and nurture provider sales processes while opening new regional markets for expansion.

“Scott will bring an incredible amount of support and value to HHAeXchange as we continue to help home care agencies improve, automate and grow their businesses,” said Greg Strobel, president of HHAeXchange. “Scott’s vast knowledge of the sales world will be critical in helping our provider sales team and expanding the HHAX platform into new regions.”

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Testimonials

I've been managing and submitting my claims via HHA eXchange and I have one word....fantastic! My billing time has been cut drastically. I better control my visits and employees, but work less at it. It is so much easier to stay in compliance with HHA eXchange… thanks Homecare Software Solutions!

Berey Weiss, Greater NY Homecare

Our experiences using the HHA eXchange program have been very positive. Their compliance toolset is excellent, and really gives us confidence that we are billing as near error-free as possible. It has greatly decreased unnecessary workload. It all just flows and is extremely user-friendly. My staff is extremely happy with it.

Susan Katz, Summit Home Health Care