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Growing US healthcare market leads to new tech hub in Northern Ireland

June 19, 2018| Media Coverage
Invest Northern Ireland

New York based HHAeXchange is expanding its global operations and investing in Northern Ireland for the first time.

The company has just opened a 50-strong software development centre, and is actively hiring technical talent to support its growth.

Greg Strobel, CEO of HHAeXchange said:“We have won many new contracts recently, which means we need to scale our business quickly to support this growth. Our new tech hub in Belfast will focus on developing cutting-edge technology solutions to meet the needs of our expanding customer base.’

“Our software serves as the single source of truth for payers and providers, improving transparency and communication for better homecare environments.

“The Belfast team will focus on new enterprise technology developments that are central to our business’ growth. A key factor in choosing to open an office in Northern Ireland was the level of software knowledge and skilled talent available here, in addition to the location’s ease of travel from New York City’, said Strobel.

Invest NI has offered £400,000 of support towards the new jobs. The roles will attract high salaries and contribute over £2m in wages annually to the Northern Ireland economy.

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Strengthening Your Agency with the 21st Century CURES Act

May 18, 2018| Media Coverage
Aging News Alert:

Featuring Scott Schwartz

It’s no secret that many homecare agencies are preparing for significant changes in advance of the Electronic Visit Verification (EVV) requirement of the 21st Century CURES Act going into effect for Personal Care Services (PCS) on Jan. 1, 2019. EVV verifies that homecare services are actually being performed, and the CURES Act requires that six data elements be collected:


  • The type of service performed;
  • The individual receiving the service;
  • The date of the service;
  • The location of service delivery;
  • The individual providing the service; and
  • The time the service begins and ends.


While any change can be tough, the EVV requirement of the CURES Act actually delivers significant benefits to homecare agencies. With a well-implemented EVV solution, agencies can create workflow efficiencies, maximize utilization of the authorization, ensure services are correctly being provided, and most importantly, improve patient outcomes. All of these benefits allow agencies to better demonstrate to payers that they are providing the highest quality of care to their members.

HHAeXchange Pioneers New Discover Dashboard, Delivering Critical Insights for Homecare Agency and Payer Growth

April 30, 2018| Press Release

New business intelligence tools empower homecare agencies and payers with unparalleled visibility into the health of their business

NEW YORK – April 30, 2018 HHAeXchange, the leader in homecare management software for payers and providers, today announced the release of its new business intelligence dashboard, Discover. Discover is the industry’s first advanced analytics tool that provides clients with actionable operational and business insights based on their own data. Using Discover, providers and payers can move beyond day-to-day tasks to drive better-informed business decisions that help reduce costs and increase revenue.

“For more than a decade, HHAeXchange has been a valuable technology partner, helping homecare providers and payers run efficient and cost-effective operations while improving patient outcomes,” said Greg Strobel, President and CEO of HHAeXchange. “As part of our mission to deliver industry-leading solutions to our customers, we are extending our platform even further with Discover.” Read More

How to prepare for the 21st Century Cures Act

April 25, 2018| Blog

Signed into law in December 2016, the 21st Century Cures Act is designed to help accelerate medical product development and bring new innovations and advances faster to patients who need them. But the Cures Act also has a significant impact on the homecare industry. Here’s what homecare agencies should know and how they can prepare for the changes ahead. Read More

3 ways to keep your best aides engaged

April 3, 2018| Media Coverage
HomeCare Magazine:

Featuring Greg Strobel

In 2016, more than 1.4 million people were employed as homecare aides. Meanwhile, nearly 5 million patients received homecare services last year, with that number expected to increase.

As the population continues to age and more people choose homecare over traditional inpatient options, the gap between the number of homecare aides and patients continues to widen.

Many agency owners are starting to feel the heat as the industry booms. Homecare aides represent one of the fastest-growing jobs in America, and yet the turnover rate hovers between 40 and 60 percent each year.

The high homecare aide turnover rate, along with an overall shortage of aides in the U.S., leaves agency owners with a problem. A trusting and dependable client/aide relationship is vital to an agency’s success, especially because it is common for patients to follow a favorite aide across agencies.

When you find high-quality aides, it is important to retain them long-term in order to build reliable and steady relationships with patients. There are three ways that homecare agencies can get ahead of the turnover statistic and keep their best aides engaged:

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The latest headlines in homecare

March 21, 2018| Blog

Homecare agency owners often wear many hats. Between running a business, leading the marketing strategy, and closing new business, most agency owners don’t have the time to stay up to date on trending industry news. That’s where we come in – let us help you stay informed in our latest roundup of the biggest homecare headlines.

Home Health Aide Among Toughest Jobs to Fill in 2018

February 25, 2018 – Amy Baxter, Home Health Care News

Homecare is an industry with growing demand. As this demand increases, home health aides have become one of the most difficult jobs to fill, according to a recent ranking by CareerCast. Home Health Care News details the top ten toughest jobs to fill from CareerCast’s report and forecasts the growth home health aides and personal care aides are expected to see in the next decade. Read More

4 Obstacles Addressed by Homecare Billing Software

March 19, 2018| Media Coverage
HomeCare Magazine:

Featuring Scott Schwartz


Running a homecare agency is challenging, and some of the most difficult workflows that administrators face are billing and payroll.

It’s a simple concept—agencies should get paid for the services they provide—but it’s not always that straightforward. If you’re running a homecare agency, you’re juggling the unique and complex billing regulations set forth by each of your payers and your states, and too many providers are trying to manage that complexity in their billing and payroll systems with outdated, manual methods. The result: Agencies are spending too much time and too many resources on administrative tasks, making it harder for them to provide the highest quality care to their members and grow their business.

The homecare industry continues to see rapid growth, the result of an aging population and the desire for seniors to stay in their homes. Unlike a decade ago, institutional care for elders is less popular, and more of the elderly and their families are looking for aging-in-place options such as homecare. This shift in trend means that agencies must scale to meet the rising demand for homecare services.

While an influx of patients is ultimately a good thing, the short-term result is more hours spent on billing. Therefore, the pressure to improve billing processes is mounting, making it even more critical to tighten up billing and payroll processes now.
Automating and streamlining critical processes through a homecare management software platform will allow agencies to allocate their resources more effectively. Outlined here are four obstacles agencies face when it comes to billing, as well as ways a software solution can help.

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Homecare compliance: Keeping ahead of the changes at hand

February 16, 2018| Blog

Extensive paperwork, unauthorized claims, incorrect member IDs and billing codes, discrepancies between EVV data and claim data – staying on top of compliance requirements can be a homecare provider’s nightmare. Without a system that automates and tracks compliance as part of regular operations, homecare providers face daily issues trying to meet compliance standards.

At the HHAeXchange Business Summit this past fall, we discussed compliance and what’s coming in the homecare industry. Ensuring compliance is an ongoing effort, but we can help you prepare for what the future of compliance may hold. Read More


I've been managing and submitting my claims via HHA eXchange and I have one word....fantastic! My billing time has been cut drastically. I better control my visits and employees, but work less at it. It is so much easier to stay in compliance with HHA eXchange… thanks Homecare Software Solutions!

Berey Weiss, Greater NY Homecare

Our experiences using the HHA eXchange program have been very positive. Their compliance toolset is excellent, and really gives us confidence that we are billing as near error-free as possible. It has greatly decreased unnecessary workload. It all just flows and is extremely user-friendly. My staff is extremely happy with it.

Susan Katz, Summit Home Health Care