Nascentia Health Information Center

HHAeXchange is the premiere Homecare Management Software company for the Medicaid LTSS population. We are the leaders in connecting payers and homecare agency providers to enable more collaboration, communication, and workflow efficiencies. Through the use of the HHAeXchange Portal, our goal is to make working with Nascentia Health easy and efficient.

HHAeXchange & Nascentia Health Partnership

Section 12006 of the Twenty-First Century Cures Act (Cures Act) and The Centers for Medicare & Medicaid Services (CMS) requires that states begin utilizing an Electronic Visit Verification System (EVV) for all Personal Care Services by January 1, 2021. As a result, we are excited to share with you that Nascentia has partnered with HHAeXchange (HHAX) to leverage their platform for our payer services and needs. We are strong believers in the ability of their technology to help us communicate and work with you to ensure the best quality care of our members. Not only will this allow for a smoother partnership between your organization and ours, it will also make your work easier.

Through the HHAX platform, we will be able to send placements, create and manage authorizations, and most importantly, communicate – all in real-time.

In addition, the HHAX platform offers a robust agency management solution that can help streamline and automate time-consuming agency functions including scheduling, Electronic Visit Verification (EVV) and billing of services.

What does the HHAeXchange Portal provide to homecare agencies?

The HHAeXchange Portal provides a direct connection from the agency to Nascentia Health for:

  • Electronic case broadcasting, authorizations, plan of care management and entering confirmed visits
  • Real-time two-way messaging with Nascentia Health
  • Free EVV solution for time & attendance and duty tracking
  • Electronic billing

Your Agency’s Options:

  1. Agencies currently using HHAeXchange: You will be able to continue using HHAeXchange, utilizing the system’s Linked Contract functionality.
  2. Agencies currently using another 3rd Party EVV Solution: Authorization data will become available in the HHAX Portal. Schedule and visit data will be imported from your 3rd party system into HHAX. Please work with your EVV Vendor to determine requirements to set up this interface.
  3. Agencies not currently using HHAeXchange or a 3rd Party EVV Solution: You will receive a free HHAX Portal to receive authorizations and submit claims/invoice data. HHAeXchange’s Business Development team will reach out to you for portal agreements.

Important Dates

Go-Live Date:

Targeting October 25, 2020 for providers to begin using the HHAX Enterprise platform for all home health aide services.

Please refer to the links below to access videos and presentations from the Provider Info Sessions, held via webinar in September 2020.

Click here to view: Slides | Recording

Please Note: The provider go-live has been extended to October 25th, 2020 for all providers. Please keep that in mind and disregard the old date mentioned in the webinar.




Please Click Here for Additional Training Webinars


recorded webinars

Please visit the Provider Portal Resource Page in the HHAeXchange System Support Center to view additional previously recorded webinars

Provider system user training

ENT Training Webinar – Enhanced Linked Contract Experience

As you may be aware, Nascentia has partnered with HHAeXchange to implement the Professional Platform and Linked Contract Functionality by 10/25/2020. The purpose of this training is to cover several enhancements that allow for more flexibility and ease of use with linked payers. These enhancements include the Universal Patient Record linked contract functionality and improvements to the patient management experience.

Nascentia Health ENT Provider Training Slides | Recording

To request new user access, users with the ADMIN role can add new users to the HHAeXchange system. Please refer to the Creating New Users Job Aid.

Importing Caregivers into HHAeXchange

(Note: This is not required for agencies using an EDI Import file to integrate with their 3rd Party Agency Management System)

To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. 

Please CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:

  • Access and Save the Caregiver Import Template
  • Prepare the Caregiver import File for your Agency
  • Send the file to HHAeXchange ( for File Processing

EDI Overview (Integrating with a 3rd Party Agency Management System)

Thank you for your participation in working with HHAeXchange on the Electronic Data Interchange (EDI) project for your agency. Below you will find information about the general requirements and steps to take to successfully integrate your Agency Management System with HHAeXchange.

HHAeXchange coordinates directly with Nascentia to ensure members and, if desired, authorizations are passed directly into the HHAeXchange system. Once this data is in the HHAeXchange system, a unique member key is created which HHAeXchange will pass to your Agency Management System to ensure seamless processing of member information between the systems. HHAeXchange will also give you a unique Provider Agency ID to include in all files used in the EDI processes.

In order to integrate between your Agency Management System and the HHAeXchange, you will need to create the EDI files corresponding to the HHAeXchange specifications found in the following documentation (links below):

Yes. The HHAeXchange Portal provides a Prebilling Claims Scrubbing module designed to ensure that your claims are compliant with the authorization and contract.

Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided by Nascentia, or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system.

The admin person within your organization for training will receive more information to identify super users and for training planning.

Processes for importing and exporting data from the HHAeXchange Portal can be found on this page under the “EDI PROCESS” tab.

HHAeXchange is the premiere Homecare Management Software company for the Medicaid non-skilled LTSS population. We are the leaders in connecting payers and homecare agency providers to enable more collaboration, communication, and workflow efficiencies.

Ease of billing

  • Quickly enter confirmed visits in a user-friendly interface
  • Increase billing acceptance rates with real-time pre-claim edit-checks

Efficient communication

  • Reduce payer communication time with real-time, two-way messaging
  • Increase census by accepting new cases via the broadcasting module
  • Access real-time authorization and notification of changes to the care plan (increase or decrease of units, change of service code, etc…)

Free tools

  • Free scheduling module to manage schedules online in real-time
  • Free EVV solution to electronically track time and attendance
  • Free interface with your agency management system

Through the HHAeXchange Portal, Nascentia is offering free telephony for clock-in and clock-out functionality, including capturing completed plan of care duties. Each agency who has indicated they’d like to use HHAeXchange’s free EVV system will be set up with a toll-free 800 number to provide to their caregivers.

Nascentia will be sending new placements, authorizations, and all communication through the HHAeXchange Portal. Nascentia may send additional information as they deem necessary.

All claims will be created through the HHAeXchange Portal and sent electronically via an 837 eBilling file. Agencies will then receive an 835 eRemittance file back into the HHAeXchange Portal.

Here is a look at some of the benefits you will get from the HHAeXchange Portal:

Ease of billing

  • Quickly enter confirmed visits in a user-friendly interface.
  • Increase billing acceptance rates with real-time pre-claim edit checks.

Efficient communication

  • Reduce payer communication time with real time, two-way messaging.
  • Increase census by accepting new cases via the broadcasting module.
  • Access real-time authorization and notification of changes to the care plan (increase or decrease of units, change of service code, etc.).

Free tools

  • Free scheduling module to manage schedules online in real-time.
  • Free EVV solution to electronically track time and attendance.
  • Free interface with your agency management system.

Download the HHAeXchange Portal Benefits.

For questions and issues, email HHAeXchange at

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