Mississippi’s Division of Medicaid (MS DOM) has partnered with FEI systems and HHAeXchange (HHAX) to help MS DOM homecare providers remain compliant with state and federal Electronic Visit Verification (EVV) laws, and ensure a simplified, user-friendly, and seamless experience.
Complimentary afternoon sessions providing an opportunity to learn more about features and functionality within the HHAeXchange state-sponsored EVV portal were held beginning January 29, 2023, and have concluded. Topics covered included authorization integration, billing, updated user interface, and helping your caregivers use the mobile app.
Please review Mississippi’s DOM Phase II Kick Off Letter for an introduction to this implementation in partnership with FEI Systems and HHAeXchange.
State Plan Personal Care and Private Duty Nursing, and Home Health Providers: As part of this agreement, Mississippi DOM providers will have access to the complimentary HHAeXchange EVV Portal beginning December 11, 2023.
Waiver Providers: The complimentary HHAeXchange Portal went live in August 1, 2023.
The first step for all providers will be to fill out the Mississippi Medicaid – HHAeXchange EVV Provider Set Up Form to identify yourself as a provider in-scope for this implementation. EVV Provider Portal Set Up Form
The first step for all providers will be to fill out the Mississippi Medicaid – HHAeXchange EVV Provider Set Up Form to identify yourself as a provider in-scope for this implementation.
The EVV Provider Portal Set Up Form is designed to capture information about your provider agency necessary for MS DOM and HHAeXchange as part of the effort to implement collecting and reporting EVV compliant data.
As part of your participation, you have two options to ensure EVV compliance:
(Note: This is not required for agencies using an EDI Import file to integrate with their 3rd Party Agency Management System) To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. Please CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:
Get up and running in no time with a combination of product walkthrough webinars, live system user training sessions, and guided education through our Learning Management System (LMS).
Information Sessions for all Home Health and State Plan PDN/PCS Providers for Phase II of the Mississippi EVV Implementation have concluded. Please review the Recording and Presentation below and be sure to register for our upcoming System User Training.
Recording | Slides
Provider System User Training will be provided via the HHAeXchange Learning Management System (LMS). Providers will have to log on the Learning Management System to complete their training to understand the use of the HHAeXchange Provider Portal along with its functionalities. This training is required to ensure you have a clear understanding of the functionalities available to you in the HHAeXchange Provider Portal. The courses include a variety of videos, documents, and tests to help ensure you have a clear understanding of the different aspects of the Provider Portal to use for your EVV benefits.
HHAeXchange University is the new Learning Management System (LMS) for software mastery. This user-friendly, self-paced platform is designed to help you learn the HHAeXchange portal and Electronic Visit Verification (EVV) in less time. Getting started is easy—register on the LMS Sign Up page using your name, email, chosen password, and six-digit customer ID. No need to share credentials—anyone from your agency can create their own login. Once registered, explore personalized learning plans and start your journey today. Your foundational training takes just 2-3 hours, putting essential tools and knowledge at your fingertips!
Access HHAeXchange University now
Register for the upcoming Go Live Support Webinar to review Go-Live preparedness tasks to ensure your agency has all the information needed to successfully begin using the HHAeXchange System at Go Live. You will be able to use the Q/A chat to ask questions of our team of Panelists.
Getting Started Webinar Series: Click Here to Register
System Go-Live:
Phase I Go-Live (Waiver Program Providers):
HHAeXchange is excited to announce Open Hours Webinars for in-scope provider agencies with Mississippi Division of Medicaid. This is a great opportunity to ask questions and receive answers from HHAeXchange subject matter experts.
“Open Hours” webinars have concluded for Phase II of the MS EVV Implementation.
(Note: This is not required for agencies using an EDI Import file to integrate with their 3rd Party Agency Management System) To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process.
Please note there is a minimum census of 50 (fifty) Caregivers in order to submit a request for a Caregiver Bulk Import.
Please CLICK HERE to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:
For questions or help with HHAeXchange, please contact the Client Support Team:
HHAeXchange Client Support Portal
Phone: 1-855-400-4429
Please not that Fixed Object Devices (FOBs) are only assigned to Phase I Waiver Providers. FOBs will NOT be in scope as an EVV Method for Home Health and State Plan PDN/PCS Providers.
Thank you for your participation in working with HHAeXchange on the Electronic Data Interchange (EDI) project for your agency. Please note this process applies specifically for providers that chose option 2, found on the “Overview” tab above. Below you will find information about the general requirements and steps to successfully integrate your 3rd Agency Management System with HHAeXchange. EDI Providers will be required to comply with both the business requirements and technical specifications listed below. Upon review of the documents below, please initiate contact with HHAX to begin the integration process Initial steps EDI providers should follow:
Please review and follow the steps below, (these steps are also found on the HHAeXchange Provider EDI Welcome Packet):
Disclaimer: The information on this page is subject to change. As new information becomes available, the page will be updated. Please check back often for updates.
EDI Providers choosing to integrate with a Third-Party EVV System are required to log into their HHAX Provider Portal to reconcile claims and submit accordingly.
EDI Providers must complete the Learning Management System Learning Plan to understand all workflows of our system including Billing and Administration. Please review your Learning Plan to understand EDI workflows.
Provider can now review FAQs regarding the EVV Implementation with MS DOM. We will continue to update this document to reflect any updates or changes to workflows. This FAQ Job Aid will provide you with more insight on the program, patient placement, EVV, Communications, as well as EDI and other functionalities.
MS DOM Fee Schedule and Rates
For a complete list of included services, refer to the table below or to this PDF: Mississippi Division of Medicaid Services Included (pdf)
Mississippi Division of Medicaid Contact Information:
Toll-free Phone Number: 800-421-2408
Phone Number: 601-359-6050
Fax: 601-359-6294
Email: [email protected]
HHAeXchange Contact Information:
For questions and support all providers can use our Client Support Portal to find answers to questions and create support requests.