The best marketing is a great client experience, and the best recruiting is a great employee experience.
Home Care Pulse is the first care intelligence platform—a tool that combines experience management, training, and reputation management into one platform so that home care agencies can use feedback surveys to learn where to improve client/employee experience, implement training to make the improvements happen, and manage their reputation to power marketing and recruitment.
The Home Care Pulse platform features:
As a third party, we survey a portion of your clients and/or caregivers every month gathering satisfaction feedback.
We provide a dashboard of that feedback with benchmarks, trends and resources to help you act on feedback.
Your agency can get proof of quality by earning Best of Home Care Awards to use in marketing efforts with potential clients and referral sources.
Online Care Training:
Access our training library with 500+ courses for Post-Acute employees.
It’s the industry’s only blended learning solution with classroom training material and online eLearning courses.
Training for multiple sectors of care with specialist learning paths available.
Courses available in Spanish, Russian and Mandarin all available on mobile browser or iOS and Android app.
View and manage all your online reviews from one comprehensive dashboard.
Get regular email alerts, analyze trending keywords, track your overall ratings and monitor your competitors’ reviews.
Request reviews in mass and track your overall online reputation.
Reasons to consider Home Care Pulse:
Every home care agency needs processes for feedback, training and reputation management – and those processes shouldn’t happen in silos. Home Care Pulse combines all three into one platform for maximum efficiency and effectiveness.
Our Online Caregiver Training helps you train, engage and retain caregivers while meeting compliance requirements with one complete eLearning platform.
Our Experience surveys help you capture actionable client/caregiver feedback that helps you improve loyalty and win more referrals.
Our Review Manager solution allows you to monitor, respond to and generate online reviews across all channels from one platform.
Home Care Pulse leads the home care industry in experience management, performance benchmarking, caregiver training, and data solutions. On behalf of home care agencies across North America, Home Care Pulse surveys over 300,000 clients and caregivers, and provides training to engage, retain, and improve outcomes for post-acute agencies. Home Care Pulse also provides tools for agencies to monitor, improve and generate more online reviews; conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America; and administers the Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores.