HHAX in the News

Growing US healthcare market leads to new tech hub in Northern Ireland

June 19, 2018| Media Coverage
Invest Northern Ireland

New York based HHAeXchange is expanding its global operations and investing in Northern Ireland for the first time.

The company has just opened a 50-strong software development centre, and is actively hiring technical talent to support its growth.

Greg Strobel, CEO of HHAeXchange said:“We have won many new contracts recently, which means we need to scale our business quickly to support this growth. Our new tech hub in Belfast will focus on developing cutting-edge technology solutions to meet the needs of our expanding customer base.’

“Our software serves as the single source of truth for payers and providers, improving transparency and communication for better homecare environments.

“The Belfast team will focus on new enterprise technology developments that are central to our business’ growth. A key factor in choosing to open an office in Northern Ireland was the level of software knowledge and skilled talent available here, in addition to the location’s ease of travel from New York City’, said Strobel.

Invest NI has offered £400,000 of support towards the new jobs. The roles will attract high salaries and contribute over £2m in wages annually to the Northern Ireland economy.

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Strengthening Your Agency with the 21st Century CURES Act

May 18, 2018| Media Coverage
Aging News Alert:

Featuring Scott Schwartz

It’s no secret that many homecare agencies are preparing for significant changes in advance of the Electronic Visit Verification (EVV) requirement of the 21st Century CURES Act going into effect for Personal Care Services (PCS) on Jan. 1, 2019. EVV verifies that homecare services are actually being performed, and the CURES Act requires that six data elements be collected:


  • The type of service performed;
  • The individual receiving the service;
  • The date of the service;
  • The location of service delivery;
  • The individual providing the service; and
  • The time the service begins and ends.


While any change can be tough, the EVV requirement of the CURES Act actually delivers significant benefits to homecare agencies. With a well-implemented EVV solution, agencies can create workflow efficiencies, maximize utilization of the authorization, ensure services are correctly being provided, and most importantly, improve patient outcomes. All of these benefits allow agencies to better demonstrate to payers that they are providing the highest quality of care to their members.

3 ways to keep your best aides engaged

April 3, 2018| Media Coverage
HomeCare Magazine:

Featuring Greg Strobel

In 2016, more than 1.4 million people were employed as homecare aides. Meanwhile, nearly 5 million patients received homecare services last year, with that number expected to increase.

As the population continues to age and more people choose homecare over traditional inpatient options, the gap between the number of homecare aides and patients continues to widen.

Many agency owners are starting to feel the heat as the industry booms. Homecare aides represent one of the fastest-growing jobs in America, and yet the turnover rate hovers between 40 and 60 percent each year.

The high homecare aide turnover rate, along with an overall shortage of aides in the U.S., leaves agency owners with a problem. A trusting and dependable client/aide relationship is vital to an agency’s success, especially because it is common for patients to follow a favorite aide across agencies.

When you find high-quality aides, it is important to retain them long-term in order to build reliable and steady relationships with patients. There are three ways that homecare agencies can get ahead of the turnover statistic and keep their best aides engaged:

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4 Obstacles Addressed by Homecare Billing Software

March 19, 2018| Media Coverage
HomeCare Magazine:

Featuring Scott Schwartz


Running a homecare agency is challenging, and some of the most difficult workflows that administrators face are billing and payroll.

It’s a simple concept—agencies should get paid for the services they provide—but it’s not always that straightforward. If you’re running a homecare agency, you’re juggling the unique and complex billing regulations set forth by each of your payers and your states, and too many providers are trying to manage that complexity in their billing and payroll systems with outdated, manual methods. The result: Agencies are spending too much time and too many resources on administrative tasks, making it harder for them to provide the highest quality care to their members and grow their business.

The homecare industry continues to see rapid growth, the result of an aging population and the desire for seniors to stay in their homes. Unlike a decade ago, institutional care for elders is less popular, and more of the elderly and their families are looking for aging-in-place options such as homecare. This shift in trend means that agencies must scale to meet the rising demand for homecare services.

While an influx of patients is ultimately a good thing, the short-term result is more hours spent on billing. Therefore, the pressure to improve billing processes is mounting, making it even more critical to tighten up billing and payroll processes now.
Automating and streamlining critical processes through a homecare management software platform will allow agencies to allocate their resources more effectively. Outlined here are four obstacles agencies face when it comes to billing, as well as ways a software solution can help.

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State of the Industry: Managing Homecare in a New Business Climate

January 3, 2018| Media Coverage
HomeCare Magazine:

Featuring Scott Schwartz

Kaleidoscope pieces in motion

“We’re in the throes of transition, and the kaleidoscope pieces are in motion,” says Laura Adams.

Adams specializes in using information technology in large-scale collaborative settings, for improving the quality, safety and value of health care. She leads the Rhode Island Quality Institute and adds to her kaleidoscope comparison: “History will look upon this era in health care as one of enormous challenge, but also one of stunning progress at exponential speed.”

Asked about how different parts of the system play into new payment models, Adams says, “How can homecare lead? Health care is understanding more.”

From the back office to the front of the house and face to face with patients—homecare is a tall order. The industry builds its agenda from the data: aging-in-place baby boomers and people managing disabilities from birth through life; post-acute care wellness, safety and prevention goals; regulation and compliance requirements; and the impact of a growing managed-care culture.

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6 Homecare Industry Perspectives on Referrals

November 8, 2017| Homecare, Media Coverage, Provider
HomeCare Magazine:

Featuring Scott Schwartz

Ideas you could be leaving on the table

Building a strong referral network takes time. It takes nurturing through good work and a formal, measurable track record.

All referral networks are not created equal, and there’s no doubt that you are getting more results from some referral sources than others. You may be losing out on potential referral sources who know nothing about your agency, or you could be spending too much time reaching out to a family physician who takes a lot of your attention, but only sends a handful of patients your way each year.

To really understand which referral sources yield the best results, it is important to track referrals, their source and volume over time. In our November 2017 print edition, we asked for industry perspectives on various aspects of referrals. Here’s what we got…

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Four focus areas for growing home care agencies

September 29, 2017| EVV Bill, HR Bill 2446, Homecare, Media Coverage
The Home Care Daily:

By Tom Meyer

It’s hard for home care agencies to grow. With much of their time focused on billing, schedule management, compliance and other day-to-day activities, there isn’t a lot of time to look at growth opportunities. With the federal government rolling out new mandates related to EVV and Medicaid standards of care, even more focus from home care agencies is going into these areas. For many businesses, preparing for growth is a challenge, and thinking strategically about how to expand the business takes a back seat to day-to-day operations. Home care providers can make growth a top priority by improving and streamlining in four key areas:

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In the face of Medicaid cuts, measurement matters

September 1, 2017| Homecare, Media Coverage, Provider
HomeCare Magazine:

By Tom Meyer

Since the 1980s, there’s been talk in Washington about trimming Medicaid, and the latest attempts to pass a comprehensive health care bill have included significant cuts in the rate of Medicaid spending.

According to Forbes, more than half of all Medicaid long-term care funding is used to support in-home care services. The net-takeaway? If Medicaid cuts do make it to the president’s desk, there could be a significant impact on homecare reimbursements.

Luckily, homecare agencies can begin preparing for potential cuts now. By adjusting their operations to focus on data and measurement, homecare agencies will be better equipped to take two crucial steps: Focus on value-based care and increase referrals.

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I've been managing and submitting my claims via HHA eXchange and I have one word....fantastic! My billing time has been cut drastically. I better control my visits and employees, but work less at it. It is so much easier to stay in compliance with HHA eXchange… thanks Homecare Software Solutions!

Berey Weiss, Greater NY Homecare

Our experiences using the HHA eXchange program have been very positive. Their compliance toolset is excellent, and really gives us confidence that we are billing as near error-free as possible. It has greatly decreased unnecessary workload. It all just flows and is extremely user-friendly. My staff is extremely happy with it.

Susan Katz, Summit Home Health Care