Electronic Visit Verification (EVV)

EVV: The New Normal for Homecare Providers

The 21st Century Cures Act mandated Electronic Visit Verification (EVV) for all Medicaid personal care and home health care services that require in-home visits. Now many growing homecare agencies are moving beyond a checkbox approach to EVV to embrace best practices that make agencies easier to run and more profitable.

The Core of Efficient Operations

When you put EVV at the center of your entire operations, it enables day-to-day efficiencies that drive successful, compliant agency management. HHAeXchange replaces paper time sheets and manual data entry with automated workflows that connect caregivers to agencies and agencies with payers.

Smart Scheduling

Stay ahead of compliance and maximize authorizations with simple scheduling. Let technology do the complicated work for you, like matching caregiver availability with patient preferences, scheduling validations, or flagging caregivers with compliance expirations.

Easy Clock-in, Clock Out

Provide caregivers at the point of care with tools that make their jobs easier. The HHAeXchange EVV Mobile App captures visit location and enables caregivers to quickly clock-in and clock-out and log plan of care tasks.

Cleaner Billing

Increase first-pass clean claim acceptance rates with safety nets that identify potential compliance issues before billing. We’ll raise a red flag so you can make any necessary adjustments before they become a billing problem.

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Bryan Madden
General Counsel, Bryan Skilled Home Care

Compliant from Start to Finish

HHAeXchange EVV helps providers stick to compliance requirements upfront, resulting in higher compliance levels and faster payment. From the moment a visit is scheduled until the time payment is received, you’ll save time and decrease risk with built-in compliance checks.

Complete Compliance with HHAeXchange

Meet Compliance Requirements

HHAeXchange incorporates compliance checks behind the scenes in every part of the platform, so you rest assured knowing that you’re meeting or exceeding state and federal mandates.

Real-Time Visibility Into Visits

Understand what’s happening during daily visits and surface potential risks with the Call Dashboard. Dig deeper into agency EVV performance with Insight Dashboards and view compliance trends over time.

Friction-Free Billing and Payroll

Pre-billing validations make the billing process as stress-free as possible. Once a visit is successfully validated for EVV compliance and other contract requirements, billing becomes a breeze.

Available in Multiple Languages

Real-time Communication

Mobile Case Broadcasting

Offline Capabilities

Dynamic Plan of Care Logging

Patient Signature Read

Free Download on iOS & Android

Multi-language Support

Toll Free Phone Numbers

Plan of Care Logging

Speak Out Duties

Fob Device

  • Unique code for clock-in / clock-out
  • The unique code can be submitted via the HHAeXchange Mobile App or Telephony
  • Ensures that the caregiver is at the physical location of the affixed FOB Device
What is Electronic Visit Verification (EVV), and why is it important?

EVV is the process of using electronic means like interactive voice response (IVR), FOB devices, or GPS-enabled mobile apps to verify homecare visits. To be compliant,

EVV must capture: 
– Type of service performed 
– Individual receiving the service 
– Date of the service 
– Location of service delivery 
– Individual providing the service 
– Time the service begins and ends 

Agencies use EVV to remain compliant with federal requirements and as an effective tool to track caregiver arrivals and departures, ensuring clients get the care they need, when they need it.  For more information, view our in-depth blog post.

Why do agencies need to implement EVV?

The 21st Century Cures Act mandated Electronic Visit Verification (EVV) for all Medicaid services that require in-home visits. The deadline for home health care services was January 1, 2023. 

Now that the deadline has passed, agencies are realizing that using one platform that combines EVV with caregiver scheduling, payroll, billing, and other agency management services can boost efficiency and growth.

What are the benefits of using EVV for homecare agencies?

Combining the EVV data with HHAeXchange’s integrated homecare management system speeds up time-consuming tasks like billing and payroll. This reduces the workload on your staff, minimizes mistakes, and ensures better care for your clients. Additionally, HHAeXchange provides ready-made reports that offer insights into compliance and cash flow, giving you the tools you need to improve your agency’s operations.

Does the HHAeXchange EVV Mobile App track caregivers’ locations at all times?

With the HHAeXchange EVV Mobile App, a caregiver’s location is recorded ONLY at the time of clock-in and clock-out – not before, during, or after visits.
If you have further questions about the HHAeXchange EVV Mobile App, find in-depth answers on our Caregiver Knowledge Base.

Can your agency be more efficient by embracing EVV best practices?