At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Our mission is to provide better outcomes for patients who represent some of the most vulnerable and fragile members of our society. Since 2008, we have been at the forefront of delivering industry-leading homecare management solutions by helping payers and providers achieve operational efficiency, increased compliance, and improved patient outcomes. Today, HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
HHAeXchange & Centerlight PACE of NY Partnership
Centerlight PACE has partnered with HHAeXchange to leverage our platform to implement Electronic Visit Verification (EVV) for Personal Care Services.
Through the HHAeXchange platform you will be able to receive new home health aide cases, manage authorizations, confirm visits, and communicate certain types of issues in real-time.
In addition, the HHAeXchange platform offers a robust agency management solution that can help streamline and automate time-consuming agency functions including placement, scheduling, compliance, and billing of services.
What does the HHAeXchange Portal provide to homecare agencies?
The HHAeXchange Portal provides a direct connection from the agency to Centerlight PACE of New York for:
- Electronic case broadcasting, authorizations, confirming visits using EVV
- Real-time two-way messaging with Centerlight PACE
- Free EVV solution for time & attendance and duty tracking
- Electronic billing along with pre-billing review
Agency Options & Onboarding Phase
- Agencies currently using HHAeXchange (Existing Enterprise Providers): You will be able to continue using HHAeXchange, utilizing the system’s enhanced Linked Contract functionality. Providers will be implemented with the linked Centerlight PACE contract in Phase 2.
- Agencies currently using another 3rd Party EVV Solution (Existing EDI Providers): Authorization data will become available in the HHAeXchange Portal, rather than coming by fax. Schedule and visit data will be imported from your 3rd party system into HHAeXchange. Please work with your EVV Vendor to determine requirements to set up this interface and refer to the EDI Process tab for more details. Providers will be going live with the linked Centerlight PACE contract in Phase 1.
- EDI Option: If you chose this option, please find your HHAeXchange Provider EDI Welcome Packet here.
Agencies not currently using HHAeXchange (New Providers – EVV option of EDI or Free HHAX): You will receive an HHAeXchange Portal in order to receive authorizations and submit claims/invoice data. Please complete the Provider Portal Questionnaire Survey to ensure our team can create your unique credentials for access. Providers will have the choice to either use the free HHAeXchange EVV tools or select to integrate with their own third party EVV system. Providers will be going live with the linked Centerlight PACE contract in Phase 1.
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- EDI Option: If you chose this option, please find your HHAeXchange Provider EDI Welcome Packet here.
- Free HHAX Option: If you chose this option, please find your HHAeXchange Provider EVV Welcome Packet here.
Important dates
Phase 1 (New Providers / Existing EDI)
Provider Information Sessions –Please refer to “Info Sessions” tab for more info.
- Monday April 12th, 2021
- Thursday April 15th, 2021
System User Training Sessions – May 3, 2021 – May 7, 2021
Go-Live Dates for Phase 1: Existing EDI / New Providers June 1st, 2021
Phase 2 (Existing ENT providers)
Provider Information Sessions –Please refer to “Info Sessions” tab for more info.
- Monday May 3, 2021
- Thursday May 6, 2021
Go-Live Date for Phase 2: Existing Enterprise Providers: July 12, 2021
Phase 1 (New Providers / Existing EDI)
New Providers
Complete the HHAeXchange Provider Portal Questionnaire no later than April 8th, 2021. This questionnaire will provide necessary information for HHAeXchange to configure your portal and allow you to select whether you want to use free HHAeXchange EVV tools or use your existing EVV system. Sign up for the Provider Information Session depending on your EVV selection with the links provided at the end of the Provider Portal Questionnaire. Completing the survey link above will provide you with the Information Session link to register for the sessions listed below:
- Monday April 12th, 2021
- Thursday April 15th, 2021
Existing EDI Providers
Please click to sign up for your provider Info Session. Webinars are offered in morning or afternoon and include a demo of the HHAeXchange platform. Attendance is only required for ONE (1) session as all will provide you with the same information. The pre-recorded webinar sessions allow for a Q/A chat option to answer all your questions.
- Monday April 12th, 2021
- Thursday April 15th, 2021
Phase 2 & 3 (exiting ENT providers)
- Coming soon – providers will get a detailed welcome letter with the important dates & link to sign up. Information will be added as soon as the welcome letter is sent out to the providers.
Option 1: Use the Learning Management System (LMS)
New Providers & Existing EDI Providers:
Receive LMS Credentials from the HHAeXchange Onboarding Team and follow instructions to complete the courses and videos on a self-paced format to complete:
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- An email will be sent to the contact that completed the Centerlight PACE Provider portal questionnaire
- One Username will be sent for your Agency to use. Username can be distributed amongst all members of your agency to complete the assigned courses.
- Login to the LMS website using the provided credentials in the email
- Work on completing the courses by reviewing the information provided
- Any updates made to the password should be distributed amongst all members who have access to the account
- For any questions or concerns, please reach out to Support@hhaexchange.com
Option 2: Attend the System User Training Webinar Week
Complete system user training by attending a series of webinars. The Webinars will provide the opportunity to view the same materials as the LMS courses. In addition, HHAeXchange staff will be available during the webinars to answer your questions live via an interactive Q/A chat feature. Click here to register for System User Training.
Training Day 1: Monday, 05/03
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- Video: HHAeXchange: Project Introduction
- Provider Type: HHAX Free EVV and Third-Party EDI providers
- Attendees: Admin + Biller + Coordinator
- Functionalities Discussed: Project Overview, System Access, Support Resource, Workflows
Training Day 2: Tuesday, 05/04
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- Video: HHAeXchange Management & Adding Patients/TEMP Auths
- Provider Type: HHAX Free EVV and Third-Party EDI providers
- Attendees: Admin + Biller + Coordinator
- Functionalities Discussed: Patient Placement, Communication, Caregiver Management, Reporting & Adding a Patient, Assigning a contract, Creating a TEMP Authorization for patients
Training Day 3: Wednesday, 05/05 *Please attend one of the following sessions:
Morning session is specific to EDI Providers
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- Video: HHAeXchange Introduction to EDI Integration
- Provider Type: Third-Party EDI providers
- Attendees: Admin + Coordinator
- Functionalities Discussed: EVV management for Integration
Afternoon session is specific to Free EVV Providers
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- Video: HHAeXchange Scheduling and Visit Management
- Provider Type: HHAX Free EVV
- Attendees: Admin + Coordinator
- Functionalities Discussed: Scheduling, Visit Management, EVV, Call Dashboard
Training Day 4: Thursday, 05/06
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- Video: HHAeXchange: Billing (Optional)
- Provider Type: HHAX Free EVV and Third-Party EDI providers
- Attendees: Attendees: Admin + Biller
- Functionalities Discussed: Pre-billing, Billing, Billing Review, Re-billing
Training Day 5: Friday, 05/07
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- Video: HHAeXchange: Administration & Next Steps
- Provider Type: HHAX Free EVV and Third-Party EDI providers
- Attendees: Attendees: All Roles
- Functionalities Discussed: User Management, Provider Profile, Coordinator Setup, Rate Management. The Next Steps video will provide information for all providers including logging in to the portal, Caregiver training, using the Provider Resource Page, receiving the IVR line, and a recap of the provider workflow.
EDI INFO SESSIONS
For providers using 3rd party EVV system outside HHAX, please attend an EDI information session that will provide you with the next steps in your integration. Please register here for EDI Specific information session. In the meantime, please reach out to EDISupport@hhaexchange.com with the subject line “Centerlight PACE Integration” to discuss your next steps or visit the “EDI PROCESS” tab.
Importing Caregivers into HHAeXchange
(Note: This is not required for agencies using an EDI Import file to integrate with their 3rd Party Agency Management System)
To assist organizations with a large census of Caregivers, HHAeXchange has created a Caregiver Bulk Import tool to expedite the entry process. Please [CLICK HERE] to access the Caregiver Bulk Import Process Guide, which provides instructions for how to:
- Access and Save the Caregiver Import Template
- Prepare the Caregiver import File for your Agency
- Send the file to HHAeXchange (EDISupport@hhaexchange.com) for File Processing
EDI Overview (Integrating with a 3rd Party Agency Management System)
Thank you for your participation in working with HHAeXchange on the Electronic Data Interchange (EDI) project for your agency. Below you will find information about the general requirements and steps necessary to successfully integrate your Agency Management System with HHAeXchange.
HHAeXchange coordinates directly with Centerlight PACE to ensure members and, if desired, authorizations are passed directly into the HHAeXchange system. Once this data is in the HHAeXchange system, a unique member key is created which HHAeXchange will pass to your Agency Management System to ensure seamless processing of member information between the systems. HHAeXchange will also give you a unique Provider Agency ID to include in all files used in the EDI processes.
In order to integrate between your Agency Management System and HHAeXchange, you will need to create the EDI files corresponding to the HHAeXchange specifications found in the following documentation (links below):
Here is a look at some of the benefits you will get from the HHAeXchange Portal:
Ease of billing
- Quickly enter confirmed visits in a user-friendly interface.
- Increase billing acceptance rates with real-time pre-claim edit checks.
Efficient communication
- Reduce payer communication time with real-time, two-way messaging.
- Increase census by accepting new cases via the broadcasting module.
- Access real-time authorization and notification of changes to the care plan (increase or decrease of units, change of service code, etc.).
Free tools
- Free scheduling module to manage schedules online in real-time.
- Free EVV solution to electronically track time and attendance.
- Free interface with your agency management system.
HHAeXchange is the premiere Homecare Management Software company for the Medicaid non-skilled LTSS population. We are the leaders in connecting payers and homecare agency providers to enable more collaboration, communication, and workflow efficiencies.
Ease of billing
- Quickly enter confirmed visits in a user-friendly interface
- Increase billing acceptance rates with real-time pre-claim edit-checks
Efficient communication
- Reduce payer communication time with real-time, two-way messaging
- Increase census by accepting new cases via the broadcasting module
- Access real-time authorization and notification of changes to the care plan (increase or decrease of units, change of service code, etc.)
Free tools
- Free scheduling module to manage schedules online in real-time
- Free EVV solution to electronically track time and attendance
- Free interface with your agency management system
Through the HHAeXchange Portal, ABHNY is offering free telephony for clock-in and clock-out functionality, including capturing completed plan of care duties. Each agency who has indicated they would like to use HHAeXchange’s free EVV system will be set up with a toll-free 800 number to provide to their caregivers.
Great! If you’ve indicated that you’d like to use HHAeXchange’s free EVV system, the contact person listed on your survey will receive more information in the coming weeks on how to set up your agency’s 800 numbers, upload caregivers into the HHAeXchange Portal and begin processing EVV and claims.
It is simple to connect your existing EVV system to Centerlight PACE through the HHAeXchange Portal. Ensure that you’ve completed the survey, and the HHAeXchange Integrations Team will coordinate with you to create an interface to process your existing EVV visits and claims. For additional information, please review the “EDI Process” tab or contact EDISupport@hhaexchange.com.
They will be sending new placements, authorizations, and all communication through the HHAeXchange Portal. Centerlight PACE may send additional information as they deem necessary.
All claims will be created through the HHAeXchange Portal and sent electronically via an 837 eBilling file. Agencies will then receive an 835 eRemittance file back into the HHAeXchange Portal.
Yes. The HHAeXchange Portal provides a Prebilling Claims Scrubbing module designed to ensure that your claims are compliant with the authorization and the Centerlight PACE contract.
Yes. You will need a Portal to connect to Centerlight PACE for placements, authorizations, communication, and billing.
Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided by Centerlight PACE, or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system.
The person within your organization that filled out the survey will receive more information to identify super users and for training planning. The user who completed the survey will receive the Learning Management System (LMS) credentials for self-paced videos and webinar details with a live Q/A chat option to interact and review this information with the HHAeXchange training team.
Processes for importing and exporting data from the HHAeXchange Portal can be found on the “EDI Process” tab. You can also contact EDISupport@hhaexchange.com for further details and concerns.
Provider Services in Scope: Please see below all the provider services in scope for this implementation.
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- S5125:U2 – HHA Two Client
- S5125 – HHA – 15 minutes
- S5126 – HHA – Live in
- S5126:U2 – HHA Live in Two Client
- S5130:U1 – PCS Level I – 15 Minutes | Homemaker service, NOS; per 15 minutes
- S5130:U2 – PCS Level I Two Client | Homemaker service, NOS; per 15 minutes
- S5130:U3 – PCS Level I Multiple Client | Homemaker service, NOS; per 15 minutes
- S9122 – HHA
- S9122:U3 – Home Health Care – Home Health Aide Shared 3 or more People
- T1019:U1 – PCS Level II Basic | Personal care service, per 15 minutes
- T1019:U2 – PCS Level II Basic Two Client | Personal care service, per 15 minutes
- T1019:U3 – Personal care service, per 15 minutes
- T1019:U4 – PCS Level Hard to Serve | Personal care service, per 15 minutes
- T1019:U5 – PCS Level II Two Client Hard to Serve | Personal care service, per 15 minutes
- T1019:U6 – CDPA Basic- 15 Minutes | Personal care service, per 15 minutes
- T1019:U7 – Consumer Directed Personal Assistance Services Shared 2 People; per 15 minutes
- T1019:U8 – CDPA Enhanced | Personal care service, per 15 minutes
- T1020 – PCS Level II Live in | Personal care service, per diem
- T1020:U2 – PCS Level II Live in Two Client | Personal care service, per diem
- T1020:U5 – PCS Level II Live in Two Client Hard to Serve | Personal care service, per diem
- T1020:U6 – CDPA Live in
For questions and issues, email HHAeXchange at Support@hhaexchange.com.
