Homecare industry No. 1 at jobs creation – here’s why

December 13, 2017| Blog

The in-home care industry has become the number one job creator in the U.S., and it’s expected to keep that top spot through 2020. Why? Because as our population ages, and more people choose to age in place instead of receiving institutionalized care, the demand for homecare aides is skyrocketing. This trend is good news for both homecare agencies looking to expand their business and the healthcare system as a whole.

Homecare services have the potential to reduce overall industry costs while simultaneously providing comfortable care for the most vulnerable of Americans – something we take very seriously at HHAeXchange. We’re not just building a tool for homecare providers: We’re committed to providing simpler, better outcomes for the most vulnerable members of society. And we’re driven by the knowledge that the U.S. homecare system needs to change to have a transformational impact on the entire healthcare ecosystem, and that HHAeXchange has the power to make the change happen today. Read More

The ultimate homecare provider software checklist

November 21, 2017| Blog

You’re juggling the latest state and federal regulations, managing day-to-day operations and providing the best possible care to your members – it’s no secret that running a homecare agency is no easy feat. To help make running your business easier, we’ve outlined the ultimate homecare provider software checklist. Read More

Focus on value to retain quality aide talent

November 16, 2017| Blog

As the homecare member population grows, there is increasing pressure on homecare agencies to efficiently staff cases. The best agencies build connections among members, aides and organizations, so ensuring that your agency can find the right aides and demonstrate value is imperative. Despite being one of the fastest-growing jobs in America, homecare aide turnover hovers between 40 and 60 percent each year. So how do homecare agencies attract the quality talent needed to continue providing valuable care for members?
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Measuring value and success: How home care agencies can prepare for any Medicaid cuts

October 24, 2017| Blog, Value-Based Care

The latest attempts to pass a comprehensive healthcare bill aren’t the first to include significant cuts in the rate of Medicaid spending. When half of all Medicaid long-term care funding is used to support in-home care services, if these bills pass there could be a significant impact on home care reimbursements. Luckily, the home care industry has been preparing for these cuts for years. By adjusting operations to focus on data and measurement, especially value-based care and increased referrals, agencies will be better equipped to handle whatever changes lie ahead. Read More

How to grow your member base

October 6, 2017| Blog, Homecare, Provider

Home care agencies have become a critical component of the overall healthcare system, providing individuals with the care they need, all while saving the system the expense of high-cost alternatives like hospitalizations or long-term care options. As baby boomers continue to age, the demand for in-home care services is bound to increase. This provides the home care industry with a significant opportunity for growth, but how do agencies ensure they are among the businesses that swim, rather than sink, in this newly competitive market?

Increasing referral revenue should be top-of-mind for all home care providers. But, as an agency grows, it becomes nearly impossible to manually track and manage referrals from hospitals and payers. Instead of suffering through traditional referral management methods, providers would benefit from an integrated system that allows for direct communication with the source, including insurance companies, managed care organizations (MCOs) or state and federal payers. Once providers have implemented an open line of communication with payers and streamline the referral process, they can focus their efforts on expanding the agency and providing high-quality care to its growing number of members.

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Integrated EVV is the center of successful agency management

October 2, 2017| Blog, EVV Bill, HR Bill 2446

We’re all familiar with electronic visit verification (EVV), but are most people losing sight of its importance as the center of successful agency management? Sure, it’s an effective monitoring tool for tracking arrivals and departures, but top home care agencies are also using EVV as the engine to drive successful agency management. When EVV drives value throughout the whole platform including billing, auditing, payroll and aide management, agencies run more smoothly.

As anybody in the home care industry knows, traditional EVV tracks visit arrival and departure times, requires comments detailing the type of care provided during a visit and notes when a visit hasn’t been completed. Altogether, it serves as a monitoring tool that simplifies billing for providers and lets payers know when the care being paid for is the same as that being delivered. That said, agencies can leverage integrated EVV platforms to more efficiently track and verify that a patient is receiving proper care and that caregivers are adhering to a member’s plan-of-care. Read More

HHAeXchange ranks on the annual Inc. 5000 for the third straight year

September 5, 2017| Blog

This is a big year for HHAeXchange. For the third consecutive year, Inc. Magazine has ranked our organization on its annual Inc. 5000, a prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment – its independent small and mid-sized businesses. This is a tremendous honor as well-known names including Microsoft, Dell, Pandora, LinkedIn and Yelp gained their first national exposure on the Inc. 5000 list. HHAeXchange was ranked #2840 with a whopping 120 percent three-year growth.

While this is a tremendous honor, it doesn’t change our goal to continually get better to help our customers deliver the best possible home care. From technology to customer service, we have a road map in place to ensure that home care agencies are equipped to grow their businesses as well.

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Home care populations on the rise, is your agency ready?

August 28, 2017| Blog, Homecare

In the next 30 years, the number of senior citizens in the United States is expected to reach nearly 89 million, which is more than double the current population. As people live longer with and develop more chronic diseases, there will continue to be a growing need for home care providers. The Home Care Association of America estimates that at least 70 percent of adults over 65 will require care at some point, and 90 percent of those adults say they want to stay in their homes for as long as possible.

Hospital readmissions are already costing the country billions of dollars each year, and convalescent care is no longer an appealing option for seniors who prefer to age in place. The Affordable Care Act has expanded states’ responsibility for providing service to Medicaid members, but hasn’t fully equipped states or managed care organizations (MCOs) with the means or experience to do so effectively. The home care industry is already used to working with the most vulnerable populations – the elderly, disabled and chronically ill – but is your home care agency ready for this influx of members? Read More

Don’t let billing back up your business

August 11, 2017| Blog

How many hours a day does your agency spend sorting through billing and payroll processes? Every insurance company, state waiver program and community initiative has its own unique and often complex set of billing rules, which means agencies must devote hours to ensuring rule compliance and accurate billing, or they may never get paid.  Don’t spend hours on claims that might get denied, wasting time that could be better spent elsewhere – namely, taking care of your members and growing your agency. Traditional billing processes don’t cut it anymore, as tedious, manual methods limit visibility and make it more difficult to ensure accuracy.

These methods also make it harder for agencies to grow. Scaling up a business to add more patients is a difficult task, especially if each new patient requires more hours spent on billing. Automating this process is a gamechanger that allows home care agencies to focus on growth, patient care and other core aspects of the business. Read More

How Medicaid Payers can achieve greater visibility with consumer directed services

July 24, 2017| Blog, CDS, Homecare, Payer

In the United States, Consumer Directed Services (CDS) continues to grow as states prepare to address a looming shortage of home care workers. A recently proposed bill calls for reimbursement increases for personal support (11 percent) and self-directed services, as well as an increase for some home aide and registered nurse services (14 percent). In other countries, CDS is even becoming more prevalent. For example, Australia recently rolled out a Consumer Directed Care program that provides members more control over the types of care and services they access and the delivery of those services, including who delivers the services and when. Read More