Visit Maintenance: The New Way to Manage Caregiver Visits 

In the world of homecare, managing caregiver visits efficiently can be a real challenge. With so many moving parts, it’s easy for things to slip through the cracks—especially when relying on multiple tools to keep everything in check. But what if there was a way to streamline everything in one simple view? 

Introducing Visit Maintenance, a helpful module designed to change how agencies handle caregiver visits. With this new addition, HHAeXchange is making visit management simpler, more efficient, and more intuitive than ever before. 

The Challenge: Fragmented Systems and Time-Consuming Workflows 

Current visit management systems aren’t always easy to navigate. Many agencies are familiar with the headaches that come with using fragmented dashboards. The problem is that when critical information is spread across different modules, or even systems, it requires constant switching and tracking. This leads to inefficiencies and time wasted, especially when trying to fix issues like unscheduled visits, EVV exceptions, or errors that require manual workarounds. 

In the past, users had to juggle multiple tabs and often had to go back to resolved visits to make additional corrections. This didn’t offer the visibility needed to address root causes, leading to repetitive, time-consuming tasks. But that’s all about to change. 

The Solution: Simplifying Visit Management 

With Visit Maintenance, all the important elements of visit management come together in one easy-to-use module. Here’s what it offers: 

• One-Stop Shop: No more jumping between different tools to manage visits, confirm schedules, or prepare for billing. Everything you need is now in one place—saving time and reducing confusion. 

• Faster and Easier Tasks: This new module makes it quicker and easier to resolve common issues, like missing visit confirmations or scheduling errors. Plus, with bulk actions, you can handle multiple tasks at once, drastically reducing the time spent on repetitive work. 

• Better Visibility: The new dashboard provides a clear overview of all visits. You can quickly identify what’s done, what needs attention, and what exceptions exist—all at a glance. It’s an efficient way to prioritize and ensure nothing slips through the cracks. 

Why It Matters 

With simplified processes, you’ll save time, reduce mistakes, and ensure compliance—all of which make a significant impact on billing and payroll. The improved visibility and workflow also mean you can handle more visits without increasing administrative burdens. 

The ability to resolve issues quickly and accurately also leads to fewer inbound requests, reducing the workload for your team and ultimately improving staff satisfaction.  

Frequently Asked Questions: 

Will this sunset the call dashboard and prebilling?  

No, the call dashboard and prebilling will still be available in both the old and new UI.  

Is this mandatory, or can I continue using the old workflows?  

You can still use the call dashboard and prebilling views, but we encourage to have our clients adopt the new module as this will be more beneficial for them, saving time and extra steps.  

Will this be available to all markets?  

This will be available to all markets on the New UI. 

Is there a resource to provide our clients and walk them through the process and functionality?  

Yes, our knowledge base has a process guide to walk you through all the exciting new features and workflow of our new and improved visit maintenance tool.  

Why is Visit Maintenance a better tool for me to use?  

It’s faster, smarter, and more aligned with the way you work. Everything is built to make your job easier and more effective. 

What’s Next? 

With Visit Maintenance, you’ll see immediate improvements in efficiency, accuracy, and scalability. Whether you’re a caregiver coordinator, a homecare agency manager, or someone involved in billing, this module is designed with your needs in mind. 

As we continue to grow and innovate, HHAeXchange is committed to providing cutting-edge solutions that make a real difference for homecare agencies. 

We’re excited to see how Visit Maintenance will transform your workflows and help you deliver better care, faster. Stay tuned for more updates as we continue to roll out even more features to enhance your experience.