Arkansas State Medicaid PASSE Information Center

At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Our mission is to provide better outcomes for patients who represent some of the most vulnerable and fragile members of our society. Since 2008, we have been at the forefront of delivering industry-leading homecare management solutions by helping payers and providers achieve operational efficiency, increased compliance, and improved patient outcomes.

Today, HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.

EVV and Claims Billing for Arkansas’s State Medicaid PASSEs

Starting on December 4, 2020, Arkansas Total Care and Empower Healthcare Solutions will require providers to use HHAeXchange to submit confirmed visits and bill directly through the free HHAeXchange Portal. 

The first step in effectively working with the PASSE is to fill out the following questionnaire for your organization. The answers from your questionnaire will allow HHAeXchange to configure your agency’s portal.

What are the key benefits of the HHAeXchange Portal to homecare agencies?

  • FREE Electronic Visit Verification (EVV) tools
  • Open Model EDI Integration with 3rd Party EVV Vendors
  • Real-time, two-way messaging with each PASSE
  • Receive recipient demographics, authorizations, and plan of care electronically
  • Pre-bill scrubbing to ensure clean claims and accelerate revenue cycle

 

Your Agency’s Billing Options

Option 1, Free HHAeXchange EVV: Our agency wants to use HHAeXchange’s free EVV system, provided by the PASSE. Great! If you’ve indicated that you’d like to use HHAeXchange’s free EVV system, the contact person listed on your questionnaire will receive more information in the coming weeks on how to set up your agency’s 800 numbers, upload caregivers into the HHAeXchange Portal, and begin processing EVV and claims.

Option 2, Use my Current EVV System: Our agency has an existing EVV system that we’d like to keep. It’s simple to connect your existing EVV system to the PASSE through the HHAeXchange Portal. Ensure that you’ve completed the questionnaire, and the HHAeXchange EDI Integrations Team – edisupport@hhaexchange.com – will coordinate with you to create an interface to process your existing EVV visits and claims.

 

What Services are a part of the Program?

  • Personal Care

 

Below are the scheduled dates for the upcoming Provider Information Session. Please complete the Provider Portal Questionnaire in order to register for one of the below sessions.

  • Tuesday, October 13, 2020 at 10 AM CT
  • Wednesday, October 14, 2020 at 1 PM CT
  • Thursday, October 15, 2020 at 9 AM CT

 

UPCOMING WEBINARS
  • Wednesday, September 4 @ noon EST: Preparing to Bill – Prebilling and Billing Review
    • Audience: Homecare Provider Agencies using HHAeXchange EVV or HHAeXchange Manual Visit Entry (Visit Quick Entry)
    • Description: This webinar will help EVV and Manual Visit Entry agencies prepare for their first billing. The session will cover identifying and addressing visit-related exceptions which could prevent a visit from being billed, using the HHAeXchange Prebilling Review and Billing Review functionality.

 

  • Thursday, September 5 @ noon EST: Unbilling in HHAeXchange
    • Audience: HHAeXchange EVV Agencies and HHAeXchange Manual Visit Entry Agencies (Quick Visit Entry)
    • Description:  What happens if you realize you need to remove or delete a visit after you have generated an invoice?  How can you stop and fix a claim before it goes out in the overnight processing?  How can you prevent claims from getting rejected?  This session will teach you how to use the HHAeXchange Unbilling functionality to easily remove or repair a visit before it becomes part of the nightly billing process.

 

 

LUNCH-AND-LEARN RECORDED WEBINARS (RECENT)
  • August 22: Rebilling in HHAeXchange (20 min) VIDEO | SLIDES | JOBAID
  • August 21: Preparing to Bill – Prebilling and Billing Review (23 min)  VIDEO | SLIDES
  • August 15: Unbilling in HHAeXchange (20 min)  VIDEO | SLIDES
  • August 1: Billing Review – On Hold Reasons (23 min)  VIDEO | SLIDES
  • June 26: Assigning User Roles and Member Teams (20 min)  VIDEOSLIDES
  • May 22: Communications and Notes (19 min)  VIDEO | SLIDES
  • March 7: Automatic Email Notifications (11 min) VIDEO | SLIDES
  • December 26: Go-Live Tips for Florida (15 min) VIDEO | SLIDES
  • December 20: Rate Management (16 min) VIDEO | SLIDES

 

Capturing Missed Visits in HHAeXchange SLIDES

Updating Member Alternate Address and GPS Coordinates Job Aid


FL PROVIDER HOMECARE USER SYSTEM TRAINING WEBINAR

Please click on this link to register and view a recording of the Florida Provider Homecare User System Training Webinar, originally delivered in November 2018.
Register Here
Download Presentation Only

 

USER SYSTEM TRAINING VIDEOS (November 2018)
Please click on the links below to view a video for specific segment of User Training for the HHAeXchange Portal.

EDI Overview (Integrating with a 3rd Party Agency Management System)

  • 3rd Party EVV Implementation Guide Coming Soon.

Yes. The HHAeXchange Portal provides a Pre-billing Claims Scrubbing module designed to ensure that your claims are compliant with the authorization and MCO contract.

HHAeXchange is the premiere homecare management software solution for the Medicaid LTSS population. We act as the single source of truth in connecting payers, providers, and patients through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.

  • FREE Electronic Visit Verification (EVV) tools
  • Open Model EDI Integration with 3rd Party EVV Vendors
  • Real-time, two-way messaging with each PASSE
  • Intelligent case broadcasting for new referrals / cases
  • Receive recipient demographics, authorizations, and plan of care electronically in real-time
  • Pre-bill scrubbing to ensure clean claims and accelerate revenue cycle

It’s simple to connect your existing EVV system to the PASSE through the HHAeXchange Portal. Ensure that you’ve completed the HHAeXchange Portal Configuration Questionnaire, and the HHAeXchange Integrations Team will coordinate with you to create an interface to process your existing EVV visits and claims. EDI Process Guides can be found in the EDI Process tab, above.

Please see the EDI Process tab, above.

Great! If you’d like to use HHAeXchange’s Free EVV system ensure that you’ve completed the HHAeXchange Portal Configuration Questionnaire. The contact person listed in your response will be contacted by HHAeXchange to set up your agency for EVV.

The PASSE will send placements, authorizations, and all communication through the HHAeXchange Portal. The PASEE may send additional information as they deem necessary.

Yes. You’ll be able to schedule your caregivers through the HHAeXchange Portal either by creating schedules based on the authorization provided by the PASSE, or through automatic creation of schedules based on EVV data imported into the HHAeXchange Portal from your 3rd party EVV system.

All claims will be created through the HHAeXchange Portal and sent electronically via an 837 eBilling file. Agencies will then receive an 835 eRemittance file back into the HHAeXchange Portal.

Yes. The HHAeXchange Portal provides a Pre-billing Claims Scrubbing module designed to ensure that your claims are compliant with the authorization and PASSE contract.

Please see the User Training tab, above.